JustLife
Service Booking App
JustLife is a leading home services app in the UAE, offering everything from deep cleaning and grooming to car washes and handyman support. With a growing user base and a wide range of on demand services, the app needed a smoother way for the service providers to connect with the app.
Partnership
Project Duration: 4 Months
Subcontracted Engagement
The Challenge
JustLife faced issues with real time syncing between customers and service providers. Chats would time out, locations wouldn’t always load, and customers couldn’t leave reviews after jobs. These bugs disrupted the booking flow and hurt the overall user experience.
Cleaning Up
the Booking Flow
We redesigned the booking experience to be faster, clearer, and more reliable for both customers and service providers. By improving how information was shared in real time, updating the chat experience, and fixing post-service feedback issues, we helped JustLife deliver a smoother, more trustworthy platform. The refreshed UI made it easier for service providers to follow the booking flow and keep customers updated.
Helping Providers Stay on Track
We redesigned the provider interface to make it easier to view bookings, customer details, and job progress, helping service professionals stay organised and connected throughout each appointment.
- • Cleaner layout for job and customer info
- • Quicker access to chat and support tools
- • Clear job progress and completion steps
Scalable Infrastructure
We focused on fixing inconsistencies in how the backend handled bookings, live updates, and communication between users and providers. This involved reviewing job lifecycle logic, improving how location data is processed and delivered, and ensuring state changes like job status or message delivery were handled correctly across all scenarios.
- • Refined job lifecycle handling to avoid missed updates
- • Improved location data accuracy to providers
- • Fixed chat session handling to prevent timeouts and dropouts
Solution
The Results
The updated JustLife app brought a smoother, more dependable service experience to users across the UAE, helping both customers book with confidence and service providers manage their work more efficiently
Customer Experience
Customers found it easier to book and follow through with services thanks to a clearer, faster flow. With fewer technical issues getting in the way, more users completed bookings and returned to use the app again.
Service Provider Operations
Professionals using the app noticed fewer missed updates and had a much easier time tracking jobs and customer locations. The fixes reduced scheduling confusion and made it simpler to stay on top of tasks throughout the day.
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